Refund policy

Returns & Exchanges Policy

At Crafted Life Corner, we want you to feel confident about every purchase. We understand that high-value products deserve careful consideration, and we are committed to making returns and exchanges as clear and straightforward as possible. Please review the policy below before requesting a return or exchange.

1. Policy Overview

We accept eligible returns and exchanges within 30 days of delivery. Items must meet our return condition requirements, and all requests must be approved by our customer support team before an item is sent back.

We do not charge restocking fees. If an item arrives damaged, defective, or different from what you ordered, we will work with you to resolve the issue fairly.

2. Return & Exchange Eligibility

To qualify for a return, items must meet the following conditions:

  • Be new and unused.

  • Be in their original packaging.

  • Include all original accessories, components, and included items.

  • Be returned in a condition suitable for inspection.

Items that show signs of use, damage caused after delivery, or missing accessories may not qualify for a standard return. We will review each request individually and explain any concerns before proceeding.

There are no restocking fees for eligible returns.

3. Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

For damaged or defective products, please report the issue within the applicable timeframe outlined in Section 6. Reporting deadlines for shipping damage are separate from the standard return window.

4. Return Shipping Responsibility

For returns due to a change of mind or another customer-initiated reason, the customer is responsible for return shipping costs.

If the return is necessary because we sent the wrong item or the product arrived damaged or defective, Crafted Life Corner will cover the shipping costs associated with resolving the issue.

Original shipping costs will be refunded for eligible returns in accordance with this policy.

5. How to Start a Return or Exchange (RMA Process)

All returns and exchanges require prior authorization. Please email info@craftedlifecorner.com with the following information:

  • Your order number.

  • The item you wish to return or exchange.

  • The reason for your request.

  • Photos or supporting details, if applicable.

Our support team will review your request and provide return instructions, including the appropriate return address and any additional steps required.

Please do not ship an item back before receiving authorization. This helps ensure your return is directed correctly and can be processed without unnecessary delays.

6. Damaged or Defective Items

Please inspect your order upon delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible.

For freight deliveries using less-than-truckload (LTL) shipping, report visible damage within 48 hours of delivery. For small-parcel shipments delivered by UPS or FedEx, report shipping damage within 15 days of delivery.

Include your order number, a description of the problem, and clear photographs of the product, packaging, and any visible damage.

Once we review the information, we will explain the available resolution and cover the shipping costs required to correct an issue attributable to us.

7. Cancellations

Orders canceled before they ship qualify for a full refund.

If your order has already shipped, cancellation may no longer be possible. In that case, please contact us to discuss the appropriate return process under this policy.

8. Refund Processing Time

Once your returned item has been received and inspected, we will process your eligible refund within 7 business days.

Refunds are issued to the original payment method. Depending on your payment provider or financial institution, additional time may be required for the funds to appear in your account.

We will communicate with you if additional information is needed to complete the process.

9. Our Error vs. Customer-Initiated Returns

If we send the wrong product or an item arrives damaged or defective, we will cover the necessary shipping costs to resolve the issue.

For returns resulting from a change of mind or other customer-initiated reasons, the customer is responsible for return shipping costs. Original shipping costs will be refunded for eligible returns. No restocking fees apply.

10. Exchanges Process

To request an exchange, contact us within 30 days of delivery. Include your order number, the item you received, and the item or replacement you are requesting.

Exchanges must be approved before the original product is returned. For standard customer-initiated exchanges, the customer is responsible for the return shipping and reshipment costs. If the exchange is required because of our error or a damaged or defective item, we will cover the necessary shipping costs.

Exchange availability depends on the requested item's availability. If an exchange cannot be completed, our support team will discuss the available options with you.

11. Our Commitment to You

At Crafted Life Corner, we believe a positive shopping experience includes dependable support after your purchase. If you have questions about your order, return eligibility, or the next steps, please contact us at info@craftedlifecorner.com.

We will review your request carefully, communicate clearly, and work toward a fair resolution. Your confidence in shopping with us matters, and we are here to help.